Care Management


Coordinated care within the care management model of service delivery is widely recognized as a best practice for patients with chronic medical conditions. The online care management curriculum, is geared to engage learners through quizzes, videos and real-life scenarios that can be transferred to daily practices. Participants will learn to serve as productive members of interdisciplinary care teams who can efficiently oversee patients’ wellness needs, help set patients’ goals, and educate patients to make sure they adhere to their care. Additionally, the series helps front line staff establish strong positive relationships with patients and empowers them with the information needed to connect patients to needed resources within their community or healthcare system.

Additional modules and resources are added continuously and participants are advised to regularly check back for new content.

Target Audiences:

Nurses, Social Workers, Pharmacists, Care/Case Managers, Health Coaches, Care Coordinators, Community Liaisons, Community Health Workers, Patient Advocates, Patient Navigators, Patient Care Associates, Medical Assistants, Home Health Aides, Peer Counselors

Training Schedule

Training Title



What You Will Learn

New models of healthcare such as: health homes, patient centered medical home, accountable care organizations, and where care management staff might work

The role and responsibility of staff who manage and coordinate care

The relationship between social determinants of health and chronic disease management

Why care coordination staff need excellent communication skills

How personal bias and culture can impact the way both patients and care workers interpret illness and interact with the medical system

Tools that staff providing care coordination can use to help patients access needed resources

The role of care management in helping patients with mental illness

The relationship between care coordination and transitions of care

The basics of an electronic health record system and its use in care management

How to reduce barriers to care for uninsured and insured patients

Methods for monitoring performance, including performance indicators

The role professional boundaries have in helping patients

Care Management

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